How do I change my contact information in the portal?

Updating Your Contact Information – IRA Central Online Portal

AHs can update their contact information, including legal name, marital status, Social Security number, physical/mailing address, and email address directly in the Online Portal. Follow the relevant instructions below based on the information you need to change.

Changing Your Legal Name

To update your legal name:

1. Log in to the Online Portal.

2. Navigate to the Profile tab.

3. Click the Update Personal Info button.

4. Select “Names” – Click on the “Names” section.

5. Enter the Required Name Information – Provide your new legal name.

6. Describe Your Supporting Documents – Indicate the type of documentation being submitted (e.g., updated photo ID, name change affidavit).

7. Upload Your Supporting Documents – Attach required documentation.

8. Click Review – Review the name change details.

9. Click Submit – Submit your name change request.

Changing Your Marital Status

To update your marital status:

1. Log in to the Online Portal.

2. Navigate to the Profile tab.

3. Click the Update Personal Info button.

4. Select “Marital Status” – Click on the appropriate section.

5. Select Your New Marital Status – Choose from the available dropdown options.

6. Describe Your Supporting Documents – Provide details (e.g., marriage certificate, divorce decree).

7. Upload Your Supporting Documents – Attach required documentation.

8. Click Review – Review the marital status update.

9. Click Submit – Submit the request.

Changing Your Social Security Number

To update your Social Security number:

1. Log in to the Online Portal.

2. Navigate to the Profile tab.

3. Click the Update Personal Info button.

4. Select “Social Security Number”.

5. Enter the New SSN – Provide your updated Social Security number.

6. Describe Your Supporting Documents – Upload proof (e.g., copy of your Social Security card).

7. Upload Your Supporting Documents – Attach the required document.

8. Click Review – Review your SSN update request.

9. Click Submit – Submit the request.

Changing Your Address

To change your physical or mailing address:

1. Log in to the Online Portal.

2. Navigate to the Profile tab (on the left).

3. Click the Update Address button under "User Information."

4. Choose Address Type – Select physical, mailing, or both.

5. Enter Required Address Information – Fill in your new address.

6. Upload a Current Utility Bill – The bill must display your name and new address.

7. Click Review – Review the address update.

8. Confirm Address Accuracy – If marked “not deliverable,” check the box to confirm its accuracy and then click Review again.

9. Click Submit – Submit your address change request.

Note: Address updates are processed within 3–5 business days after all required documentation is received.

Changing Your Email Address

To update your email address:

1. Log in to the Online Portal.

2. Go to Profile → User Information.

3. Click the Update Email button.

4. Enter Your New Email – Provide the new address and enter your current password. Then click Proceed.

5. Complete Two-Factor Authentication (2FA) – If prompted, follow the steps to complete the 2FA check.

6. Verify the New Email Address – A verification email will be sent to the new address. A notice will also be sent to the old address.

7. Confirm the Email Update – Follow the link in the new email to complete the change.

8. Cancel the Request (Optional) – If needed, you can cancel the email update using the link sent to the old email address.

Need Assistance?

If you encounter any issues or have questions about updating your contact information, our Support Team is here to help: